Terms and Conditions
Company: Neptune Warriors LDA
Vat number: 513544291
For room reservations and general enquiries, please call +351 262 782 043 (8:00 am – 5:00 pm)
Front Desk Opening hours: Everyday from 8:00 am to midnight
By proceeding with the reservation, you accept and agree with Shark’s Lodge (the Hotel) that the reservation (details of which are set out above), if accepted by us, shall be on the terms and conditions as follows:
RATES AND DEPOSIT
The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or departure dates.
Rates quoted are in Euro.
The maximum number of guests per room is either 2 adults + 2 children (below 12 years old), or 3 adults. Children 5 years and under sleep for free in the existing bedding of a room shared with a paying adult. Fees apply should a rollaway bed be required. Please contact the hotel for more information.
In the event you complete a booking based on a rate that has been incorrectly posted, the Hotel reserves the right to correct the rate or cancel the reservation at its discretion, and will contact you directly in order to do so.
CHECK-IN AND CHECK-OUT TIME
Check-in time is from 3:00 pm and check-out time is by 11:00 am.
A valid government-issued identification or passport is required at check-in.
EARLY ARRIVAL AND LATE DEPARTURE
Should you arrive at the hotel prior to the normal check-in time, you are advised to approach the Hotel’s Front Desk Services for assistance in storing your luggage until check-in is available. If arriving early, you are also advised to consider making a reservation for the evening prior to your arrival.
Late check-outs are available on request subject to room availability and occupancy level and cost 10.00€.
Please check with the Hotel’s Front Desk at least 24 hours prior to your departure on availability of late check-out. A half-day room charge may be incurred for late check-out between 11:00am to 4:00pm and a full day room charge may be incurred for late check-out after 4:00 pm.
Upon reservation, we request the payment of total amount indicated on the booking confirmation page and email.
The Hotel accepts Cash, Bank transfers, Paypal, Visa, Mastercard, American Express and debit cards.
Exchange rates are applicable at time of reservation, but are subject to currency fluctuations and billing will be at the prevailing exchange rate upon completion of your stay.
Reservations require full pre-payment and are non-cancellable, non-amendable and non-refundable. The entire period of your stay, inclusive of nights before and after the dates listed above, will be charged upon reservation and the payment remains as a credit that you can use to book an alternative date depending on availability for up to a maximum of 1 year of the date of the original booking confirmation. Activities are non-refundable and the payment remains as a credit that you can use to book an alternative date depending on availability for up to a maximum of 1 year of the date of the original booking confirmation.
The breakfast is available between 8:00 a.m. and 10:00 a.m. Our breakfast includes:
Bread, cheese, ham, honey, butter, jelly, 3 different fruits, milk, tea, coffee, yogurts, orange juice, peach juice, cereals and oats. If you have any special requests (e.g. dietary requirements), please specify these at the time of booking. Whilst we will use reasonable endeavours to accommodate your requests, they are not guaranteed or confirmed unless we specifically state that this is the case to you in writing. In some cases, an extra charge may be payable.
EXTRA BREAKFAST CHARGE
All rooms and suite rates do not include extra breakfast charge. Extra breakfast charge is applicable for child between 6-12 (excluded) years old. Breakfast for children 5 years and under is free. Extra breakfast is chargeable to guest account at walk-in price upon consumption.
You must be at least 18 years of age to check-in and register for a room. No gatherings and parties of any nature are allowed. No pets allowed. The hotel reserves the right to evict any additional occupants in the room. If any member of your party has restricted mobility, disabilities, special needs or care requirements, you should discuss these with us before booking so that we and you can make a full assessment. No prepared food from sources other than the Hotel’s in-room dining services is permitted in the rooms. The reservation is transferable. Name change is allowed.
By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel’s standard terms and conditions of stay.
The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.
The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation by the Hotel.
The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hotel.
The reservation and the terms and conditions set out here to shall be governed in accordance with the law of Portugal.